nTrail is a comprehensive Service Management CRM System, a pure web based implementation. Designed specifically to help SME leverage towards corporate standard functionality at a lower cost. The application consists of major CRM components: Account, Contact, Incident, Problem, Change, Sales, Opportunity and Asset management. Service management components follow the ITIL principles

With simple and easy to use user interface, nTrail brings standard cooperative processes that results in improved visibility and customer satisfaction. Information is shared with teams while retaining accountability resulting in rapid and speedy resolution.

Customer participation is key, with nTrail customers can see the progress of any issue they have raised and contribute in successful conclusion.

Now “Enjoy the benefits that were once only affordable by the corporate sector”